Shipping policy

Shipping Policy

Shipping Process

During peak periods, such as holidays, promotional events, or periods of limited stock, order processing and fulfillment may take up to 10 business days.

Once your order has entered the shipping process, we may no longer be able to make changes, including changes to the shipping address, product selection, or order details.

Orders are processed and shipped Monday through Friday, excluding U.S. public holidays.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Orders containing multiple products may arrive in separate packages depending on product availability and the fulfillment partners involved.

Tracking

All orders are shipped with tracking information. You will receive an email once your order has been transferred to the shipping carrier.

Please allow a few business days for tracking information to update after your package has entered transit.

If your tracking information has not updated within 5 business days of receiving your shipping confirmation email, please contact us at dear_digital@outlook.com.

Estimated Delivery Times

Delivery times vary by destination and begin after your order has been shipped. Processing and fulfillment times are not included in the estimates below.

Destination Estimated Delivery Time
United States 8–14 business days
Canada and Europe 10–14 business days
Australia and New Zealand 10–21 business days
Mexico, Central America and South America 15–30 business days

These delivery times are estimates and are not guaranteed. Delays may occur because of customs processing, carrier disruptions, severe weather, public holidays, high order volumes, or other circumstances outside our control.

Duties, Taxes and Import Fees

International shipments may be subject to import taxes, customs duties, VAT, brokerage fees, or customs clearance charges upon arrival in the destination country.

These charges:

  • Are the sole responsibility of the recipient

  • Are not controlled or determined by My Pixel Cam

  • Are not included in the order total paid at checkout unless explicitly stated

My Pixel Cam cannot estimate the amount of these charges before delivery.

If a package is refused, abandoned, or returned because import charges were not paid, the customer will be responsible for any shipping, customs, handling, and return fees incurred. These costs may be deducted from any eligible refund.

Customs regulations vary by country. Please contact your local customs authority for further information before placing your order.

Lost, Stolen or Damaged Packages

My Pixel Cam is not responsible for packages that are:

  • Marked as delivered by the carrier but cannot be located

  • Lost after confirmed delivery

  • Stolen after delivery

  • Damaged after delivery because of improper handling, misuse, accidents, or storage conditions

If tracking shows that your package was delivered but you have not received it, please check:

  • Around your property and any safe delivery locations

  • With household members

  • With neighbors

  • With reception staff or building management

  • With your local post office or delivery carrier

You should contact the local carrier directly and file a missing-package or delivery claim.

We use carrier tracking records, timestamps, GPS information, delivery photographs, and other available delivery confirmation when reviewing shipping claims.

Claims must be reported promptly. We may be unable to assist with claims submitted after an extended period following the recorded delivery date.

If your package appears to have been lost in transit or arrives damaged, contact us at [support email address] with your order number, tracking number, and clear photographs or videos where applicable. Each claim will be reviewed individually.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

  • Full name

  • Street address and unit number

  • City

  • State or province

  • Postal or ZIP code

  • Country

  • Contact details

Once an order has entered processing or fulfillment, it may not be possible to modify or cancel it.

My Pixel Cam is not responsible for delivery issues caused by an incorrect, incomplete, or outdated address provided by the customer.

If a package is returned because of an incorrect or incomplete address, the customer will be responsible for any return and reshipping fees. Additional shipping charges must be paid before the order can be shipped again.

Original shipping charges are non-refundable.

Refused and Unclaimed Packages

Customers are responsible for accepting or collecting their packages.

If a package is refused, left unclaimed, or returned to the sender, any original shipping charges, return shipping fees, customs charges, and carrier handling fees may be deducted from the eligible refund.

A refund will only be considered after the returned package has been received and inspected by the appropriate return facility.

Delivery Delays

Estimated delivery dates are provided for guidance only and are not guaranteed.

My Pixel Cam is not responsible for delays caused by:

  • Customs inspections or clearance

  • Carrier delays

  • Severe weather or natural disasters

  • Public holidays

  • Incorrect shipping information

  • Failed delivery attempts

  • High seasonal shipping volumes

  • Transportation disruptions

  • Circumstances outside our reasonable control

A delayed shipment does not automatically qualify for a refund while the package remains in transit.

Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel your order.

We will make reasonable efforts to accommodate your request, but changes and cancellations are not guaranteed once an order has entered processing, fulfillment, or shipping.

Once an order has shipped, it cannot be cancelled and must be handled according to our Return and Refund Policy after delivery.

Contact and Support

For questions regarding shipping, tracking, or your order, please contact:

My Pixel Cam
Email: dear_digital@outlook.com

Please include your full name and order number so our customer-support team can assist you more efficiently.

We are always working to provide a reliable and positive shopping experience.

Quick Links

  • Shop My Pixel Cam

  • Contact Us

  • Track Your Order

  • About Us

  • Return and Refund Policy