Refund and Return Policy

At My Pixel Cam, we want you to be happy with your purchase. Please review the policy below before requesting a return, replacement, or refund.

30-Day Return Policy

You have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be:

• In the same condition in which you received it

• Unused or only inspected for basic functionality

• Free from scratches, marks, water damage, or other signs of misuse

• Returned with its original packaging, accessories, cables, manuals, memory cards, straps, and any promotional items included with the order

• Accompanied by your order number or other proof of purchase

To request a return, contact us at dear_digital@outlook.com before sending the product back.

Please include:

• Your full name

• Your order number

• The reason for the return

• Clear photos or videos if the product is damaged, defective, or incorrect

Returns sent without contacting us first may not be accepted. Once your return is approved, we will provide instructions explaining how and where to send your package.

Please do not return your order to the address shown on the original shipping label. This may not be our designated return facility, and unauthorized returns may be refused or lost.

Change-of-Mind Returns

We accept eligible change-of-mind returns within the 30-day return period.

Customers are responsible for the cost of return shipping for change-of-mind returns. Original shipping charges, express shipping fees, customs charges, duties, taxes, and shipping protection fees are non-refundable unless required by law.

The product must be returned in its original condition with all included accessories and packaging. If an item is returned damaged, incomplete, or with signs of excessive use, we may reject the return or deduct an appropriate amount from the refund.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us as soon as possible if:

• Your camera arrives damaged

• Your camera does not function correctly

• You receive the wrong product, color, or model

• An accessory or item is missing from your order

You must provide clear photos or videos showing the issue, along with photos of the packaging and shipping label when requested.

Once the issue has been reviewed and approved, we may offer one of the following resolutions:

• A replacement product

• Replacement parts or accessories

• A partial refund

• A full refund

Please do not discard the product, packaging, or damaged parts until we have finished reviewing your request.

Damage caused by improper handling, accidental drops, water exposure, unauthorized repairs, modifications, incorrect charging equipment, or failure to follow the product instructions is not considered a manufacturing defect.

Non-Returnable Items

We cannot accept returns for:

• Gift cards

• Downloadable or digital products

• Items marked as final sale

• Free gifts or promotional items returned separately

• Products damaged through misuse, neglect, accidents, water exposure, or unauthorized modification

• Products with missing serial numbers or altered identification labels

• Items returned without the original accessories or essential components

• Returns requested after the 30-day return period

Your statutory consumer rights are not affected.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel your order.

We will try to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing, fulfillment, or shipping.

If the order has already been processed or shipped, it must be handled through our normal return process after delivery.

Refusing delivery or failing to collect a package does not automatically qualify the order for a full refund. Any return shipping fees or carrier charges may be deducted from the refund.

Return Shipping

Unless the item was confirmed to be damaged, defective, or incorrect when delivered, the customer is responsible for return shipping costs.

We strongly recommend using a tracked shipping service and retaining your postage receipt. My Pixel Cam is not responsible for returned packages that are lost, damaged, or delivered to an incorrect address.

When we confirm that an item was defective, damaged, or incorrect, we will provide the appropriate return or replacement instructions.

Exchanges

We do not offer direct exchanges for change-of-mind purchases.

The fastest way to receive a different product or color is to return the original item and place a new order once the return has been approved.

Defective or incorrect products may be replaced after the issue has been reviewed and approved.

Refunds

We will notify you after we receive and inspect your return. We will then confirm whether your refund has been approved or rejected.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear after it has been processed.

Your bank or payment provider may require additional time to post the refund to your account.

Original shipping costs, express delivery charges, customs duties, taxes, return shipping costs, and shipping protection fees are generally non-refundable unless the return resulted from an error by My Pixel Cam or otherwise required by law.

Late or Missing Refunds

If you have not received your approved refund:

1. Check your bank or payment account again.

2. Contact your card issuer or payment provider.

3. Contact your bank, as processing times may vary.

4. Contact us at [support email address] if the refund is still missing after the expected processing period.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

• Check around your property and any safe delivery locations

• Ask household members, neighbors, reception staff, or building management

• Contact the local delivery carrier

• Allow a short period in case the carrier marked the shipment as delivered early

We may request proof of delivery or open an investigation with the shipping carrier. Refunds or replacements for packages marked as delivered are not guaranteed and will depend on the outcome of the carrier investigation.

Returned or Undeliverable Packages

If a package is returned because the address provided at checkout was incorrect, incomplete, refused, or unclaimed, we may deduct the original shipping costs and any return-to-sender fees from the refund.

Customers are responsible for ensuring that all shipping information is accurate before completing an order.

European Union and United Kingdom Customers

Where applicable, customers in the European Union or United Kingdom may have a legal right to cancel an eligible online purchase within 14 days of receiving it.

Products must be returned in their original condition, with all accessories and packaging. Customers may be responsible for return shipping costs unless the item was defective, damaged, or incorrect.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Contact Us

For questions about returns, replacements, or refunds, contact:

My Pixel Cam
Email: dear_digital@outlook.com